Policies

PERFECTLY IMPERFECT -All LL Always jewelry pieces are artisan crafted. No two hand stamped items will be alike, therefore they will look slightly different than the photos. Each piece is unique and each letter or symbol is individually stamped by hand when you place your order. Note: Hand stamping can only occur on one side of the metal.

MATERIALS: All materials are nickel and lead free. Chains are made from stainless steel, a durable material that will not tarnish. The charms are made from aluminum, copper or brass.

JEWELRY CARE: Each piece of LL Always Jewelry is handcrafted and requires care. It is recommended that you remove your jewelry when sleeping, showering, cleaning, and swimming. Avoid direct contact with beauty products such as perform, hairspray or deodorant. Jewelry can be polished with a standard polishing cloth or gently washed with mild soap, water and soft brush. Store your jewelry in an air-tight zip lock bag or container when not being warn.

PAYMENT: We accept all major credit cards (Visa, MasterCard, American Express, Discover), and Paypal.

TAXES: Applicable sales tax will be added to all orders shipping to Michigan addresses upon checkout.

SHIPPING: All of our jewelry is handmade to order just for you. Due to its handmade nature, please allow 3-5 business days for orders to ship. You will receive a shipping confirmation email and tracking number when your order is shipped. Items are mailed USPS in bubble wrap envelopes. We also offer USPS Express Mail (1-2 days) for expedited delivery.

REFUNDS: It is VERY important to us that you are happy with your purchase. If for any reason you are not happy, let us know within 5 days of receiving your purchase. Please note that shipping costs are not refunded when returning an item, and we do not cover the shipping costs when an item is being returned to us.

COMMUNICATION: We respond to messages quickly. Please contact us directly so we can work together to answer your questions. The best way to communicate is through the Etsy Message system.

FEEDBACK: We love our 5 Star Ratings here at LL Always. If you are not 100% satisfied with your purchase, please message us, and we will do everything we can to make it right.